Quality Control Manager

Role & responsibilities

Product Approval Management

• Lead product approval and qualification process for new and existing products.
• Approve PPAP, APQP, FMEA, Control Plans, Specifications and validation reports.
• Coordinate customer approvals, type testing and regulatory compliance requirements.
• Ensure compliance with IS, IEC, UL, EN, VDE and customer specifications.
• Maintain product approval records and technical documentation.

System Approval & Quality Management

• Own QMS compliance to ISO 9001, ISO 14001 and ISO 45001.
• Lead Customer, certification and internal audits and closure of observations.
• Drive CAPA effectiveness, management reviews and continual improvement initiatives.
• Develop and maintain quality procedures, SOPs and policies.

Customer Complaint Resolution

• Drive customer complaint management process and escalation handling.
• Lead RCA using 8D, 5 Why and Fishbone methodologies.
• Ensure timely closure of customer complaints and warranty claims.
• Monitor complaint trends and implement preventive actions.

Leadership & Quality Assurance

• Manage and develop Quality Assurance Engineers and quality team members.
• Monitor KPIs, COPQ, customer satisfaction and audit performance.
• Support supplier quality improvement activities.
• Coordinate frequent outdoor visits to customer sites, project locations and suppliers for approvals, audits and complaint investigations.

Preferred candidate profile

• Bachelors degree in electrical, Electronics, Mechanical or related Engineering discipline.
• 8-12 years of relevant experience in Quality Assurance.
• Experience in product approvals, customer complaint management, and audit coordination.
• Knowledge of applicable product and quality standards relevant to the cable industry / wiring harness