Quality Control Manager

Job Purpose:

The Quality Analyst will be responsible for monitoring, evaluating, and improving the quality of academic and administrative processes within the institution. The role involves conducting audits, analyse performance data, identifying process gaps, ensuring adherence to institutional standards and policies, and driving continuous improvement in student and stakeholder experience.

Key Responsibilities

1. Quality Monitoring & Auditing

• Conduct regular quality audits of academic, administrative, and student-support processes.
• Monitor compliance with institutional policies, SOPs, academic standards, and regulatory requirements.
• Review classroom delivery, lesson planning, assessments, student engagement, documentation, and other defined quality parameters.
• Identify deviations, gaps, and areas of non-compliance and recommend corrective actions.
• Maintain audit records, observations, evidence, and quality reports.

2. Academic Quality Assurance

• Evaluate teaching and learning processes against defined quality standards.
• Conduct classroom observations and provide structured feedback to faculty and academic teams.
• Review assessments, question papers, assignments, academic records, and evaluation practices.
• Monitor implementation of curriculum, academic calendars, lesson plans, and learning outcomes.
• Track student performance and identify trends requiring academic intervention.

3. Data Analysis & Reporting

• Collect, validate, and analyse quality-related data and performance metrics.
• Prepare weekly/monthly/quarterly quality reports and dashboards.
• Identify trends, recurring issues, root causes, and performance gaps.
• Develop and track Key Performance Indicators (KPIs) and Quality Metrics.
• Present findings and actionable recommendations to management.

4. Process Improvement

• Identify opportunities to improve academic and operational processes.
• Conduct root-cause analysis for recurring quality issues.
• Support the development, review, and implementation of SOPs, checklists, and quality standards.
• Track corrective and preventive actions (CAPA) until closure.
• Work with relevant departments to implement process improvements.

5. Student & Stakeholder Experience

• Monitor student/parent feedback and satisfaction levels.
• Analyse complaints, grievances, feedback, and service-related issues.
• Identify recurring concerns and recommend preventive measures.
• Support initiatives aimed at improving student engagement, retention, satisfaction, and overall experience.

6. Compliance & Documentation

• Ensure proper maintenance of academic and operational documentation.
• Support internal and external quality audits/accreditation processes.
• Maintain quality records, audit reports, action plans, and compliance documentation.
• Ensure processes are aligned with applicable institutional and regulatory standards.

7. Training & Quality Culture

• Conduct awareness sessions on quality standards, SOPs, and process requirements.
• Work with faculty and administrative teams to promote a culture of continuous improvement.
• Share best practices and quality observations with relevant stakeholders.

Interested candidates can share resume to-[phone removed].

Location: Chennai