Quality & Continuous Improvement Manager

Location: Chennai, Tamil Nadu, India Job ID: R0135701 Date Posted: 2026-07-13 Company Name: HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Profession (Job Category): Quality Management Job Schedule:  Full time Remote: No Job Description: The Hitachi Energy India Operation Center (INOPC) is a competence center with more than 3,500 skilled professionals delivering expertise across engineering, tendering, project management, planning, procurement, testing, documentation, and commissioning. 

As part of the Grid Integration Business Unit, INOPC supports projects worldwide by enabling collaboration, innovation, and operational excellence across global teams.

As a Quality & Continuous Improvement Manager, you will be part of the Grid Integration Business Unit, India Operations Center (INOPC). In this role, you will lead quality and continuous improvement initiatives, driving operational excellence, process optimization, and a culture of continuous learning and innovation to enhance business performance and customer satisfaction across global operations.

You will work closely with business leaders and cross-functional teams to identify improvement opportunities, strengthen quality management systems, deploy continuous improvement methodologies, and ensure compliance with applicable standards and regulations.

How you'll make an impact: Quality & CI Leadership: Drives a culture of quality and continuous improvement by leading behavioral change initiatives and overcoming barriers to performance improvement. Partners with senior stakeholders to shape and execute the local Quality & CI strategy aligned with business and product line objectives.

Voice of the customer: Ensures the voice of the customer drives decisions through feedback, surveys, and complaint resolution. Coaching teams to view risks, issues, and solutions from a customer-centric perspective.

Quality Assurance & Compliance: Drives quality assurance and compliance through robust processes, audits, and risk management. Ensures consistent, efficient delivery by embedding quality into all business operations.

Quality Control: Establishes robust quality controls and monitors key metrics to ensure compliance with customer and stakeholder requirements. Drives timely corrective and preventive actions to resolve issues and achieve sustainable improvements.

Continuous Improvement Deployment: Deploys continuous improvement initiatives using Lean Six Sigma and other CI methodologies to support business goals.  Ensures effective governance of Quality & CI initiatives through timely corrective and preventive actions. Tracks progress and business value through KPIs, enabling informed decisions and recognition of success.

Quality Management Systems: Establishes and maintains an effective Quality Management System to ensure compliance, consistent results, and customer satisfaction. Drives process excellence through audits, KPI monitoring, and continuous improvement initiatives.

Background: Bachelor’s or master’s degree in engineering, Quality Management, or a related technical field.

Minimum 10+ years of experience in Quality Management within a project environment.

Strong knowledge of quality & CI method & tools and quality systems.

Experience with Lean Six Sigma and continuous improvement practices, preferably in an engineering environment.

Strong knowledge and application experience on Value Stream Mapping.

Strong analytical skills, attention to detail, and a structured approach to problem-solving.

Fluent written and spoken English.

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Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.