Quality & Compliance Audit Specialist

Role Overview

Position Name: Quality & Compliance Audit Specialist

Experience: 2-5 Years

We are looking for a detail-oriented and analytical Quality & Compliance Audit Specialist to ensure adherence to operational SOPs, process standards, interviewer quality requirements, and compliance guidelines.

Responsibilities

Panel & Interview Quality Audit

• Audit panel/interviewer profiles against the respective Job Description (JD) to verify skill, experience, and technical fit before approval.
• Review interview calls, recordings, communication, and feedback against defined quality parameters and audit rubrics.
• Identify gaps in interview quality, communication, feedback, and process adherence.
• Audit the end-to-end interviewer onboarding process, including documentation, verification, training, and sign-off.
• Ensure all mandatory onboarding and compliance checkpoints are completed before interviewer activation.
• Identify and flag non-compliant profiles, onboarding gaps, and quality deviations and escalate them to relevant stakeholders.
• Work closely with Onboarding, Scheduling, Recruitment, and Quality teams to close identified gaps.
• Recommend improvements to interviewer quality checklists, audit parameters, and quality standards.

Process & SOP Audit

• Conduct regular process audits to ensure operational activities follow defined workflows and SOPs.
• Verify compliance with approved SOPs, policies, process guidelines, and business requirements.
• Audit day-to-day business processes to identify deviations, compliance gaps, and operational risks.
• Perform quality checks to identify errors, inconsistencies, process gaps, and areas for improvement.
• Track adherence to defined operational processes across relevant teams.

Data Hygiene & Documentation

• Conduct regular data hygiene checks to ensure operational data is accurate, complete, updated, and consistent.
• Identify duplicate, incomplete, outdated, or incorrect data and coordinate with relevant teams for correction.
• Ensure operational trackers, dashboards, approvals, records, and supporting documentation are properly maintained.
• Verify that all mandatory documentation is available and maintained as per defined processes.
• Maintain accurate audit records and documentation of findings.

Audit Tracking & Reporting

• Maintain daily, weekly, and monthly audit trackers and dashboards using Excel.
• Record audit findings, discrepancies, compliance gaps, corrective actions, and closure status.
• Prepare periodic audit reports highlighting quality scores, SOP adherence, process deviations, recurring issues, and improvement areas.
• Monitor the closure of audit findings within defined timelines.
• Escalate critical or recurring compliance and quality issues to relevant stakeholders.

Root Cause Analysis & Corrective Actions

• Conduct Root Cause Analysis (RCA) for recurring operational and quality issues.
• Identify the underlying causes of process deviations, errors, and compliance gaps.
• Coordinate with relevant teams to implement Corrective and Preventive Actions (CAPA).
• Follow up on corrective actions and verify their effectiveness through subsequent audits.
• Identify recurring trends and recommend preventive measures.

Continuous Improvement

• Identify opportunities to improve operational efficiency, process quality, compliance, and data accuracy.
• Recommend improvements to existing SOPs, checklists, audit frameworks, and quality parameters.
• Support the implementation of improved quality-control and audit mechanisms.
• Collaborate with Operations, Recruitment, Onboarding, Scheduling, and Quality teams to strengthen process quality.
• Contribute to building a culture of process discipline, quality ownership, and continuous improvement.

Qualifications

• Bachelors degree in Business Administration, Operations, Quality Management, HR, or a related field.

What Will You Need to Succeed

• 2-4 years of experience in Quality Audit, Process Audit, Operations Audit, Compliance, Quality Assurance, or Process Excellence.
• Strong understanding of process and SOP auditing.
• Proficiency in Microsoft Excel for audit trackers, data analysis, reporting, and dashboards.
• Strong attention to detail with the ability to identify errors, inconsistencies, and process deviations.
• Strong analytical and problem-solving skills.
• Good understanding of quality checks, compliance monitoring, and process improvement.
• Ability to conduct Root Cause Analysis (RCA) and track corrective actions.
• Strong documentation, reporting, and communication skills.
• Ability to work effectively with cross-functional teams and follow up on audit findings.
• Ability to handle confidential operational and business information professionally.
• Experience in SaaS, HRTech, Interview-as-a-Service, Recruitment, or Technology Operations will be an added advantage.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.