{"@context":"https://schema.org","@type":"JobPosting","title":"Quality Check Executive","description":"

Monitor and evaluate inbound and outbound calls of a 22-member telecalling bay.
Conduct daily call audits and score calls based on the approved QA checklist.
Ensure adherence to telecalling scripts, sales processes, and company SOPs.
Verify CRM updates, lead status, and follow-up accuracy in Sell.Do or similar CRM.
Identify quality gaps and provide timely feedback to Telecallers and Team Leaders.
Monitor lead qualification, appointment scheduling, and Site Visit (SV) quality.
Prepare daily, weekly, and monthly quality reports.
Conduct coaching sessions to improve communication and conversion rates.
Ensure compliance with quality standards and customer service guidelines.

Required Skills

23 years of Quality Assurance experience in a Telecalling/Pre-Sales environment.
Strong knowledge of CRM systems
Excellent listening, analytical, and communication skills.
Good working knowledge of MS Excel and reporting.
Ability to coach, mentor, and improve team performance.Role & responsibilities -suchitra-8925837579

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