Quality Auditor

About Air India SATS Airport Services Private Limited:

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. AISATS is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence. This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

Job Title: Quality Auditor

Location: Gurgaon

Department: Quality & Compliance

Role Overview:

The Quality Auditor is responsible for planning, conducting, and reporting internal audits to ensure continued compliance with DGCA CAR-145 requirements, company procedures, maintenance standards, safety regulations, and applicable aviation legislation. The role supports the organization's Quality System by identifying non-compliances, monitoring corrective actions, and promoting a culture of continuous improvement.

The incumbent will function independently within the Quality Department and shall have unrestricted access to all areas, records, facilities, and personnel necessary to perform audit activities effectively.

Key Responsibilities:

1. Audit Planning & Execution

• Develop and execute the annual internal audit schedule in accordance with CAR-145 requirements.
• Conduct audits of maintenance activities, workshops, stores, tooling, technical records, and support functions.
• Perform process, product, compliance, and system audits across all organizational departments.
• Verify compliance with approved Maintenance Organization Exposition (MOE), company procedures, and regulatory requirements.
• Conduct follow-up audits to verify effectiveness of corrective actions.

1. Regulatory Compliance

• Monitor compliance with:
• DGCA CAR-145
• Aircraft Rules and Civil Aviation Requirements
• Approved MOE procedures
• Safety Management System requirements
• Customer and OEM requirements
• Identify regulatory gaps and recommend corrective and preventive actions.
• Support preparation for DGCA surveillance audits and regulatory inspections.

1. Quality Monitoring

• Review maintenance records, work packages, release documentation, and technical records for compliance.
• Conduct spot checks and surveillance activities to verify adherence to maintenance procedures.
• Monitor key quality indicators and recurring findings.
• Analyze non-conformities and identify trends affecting organizational performance.

1. Corrective Action Management

• Raise audit findings and ensure appropriate classification.
• Coordinate with department heads for root cause analysis and corrective action plans.
• Track and verify timely closure of audit findings.
• Report overdue actions and compliance risks to management.

1. Documentation & Reporting

• Prepare audit reports and compliance summaries.
• Maintain audit records in accordance with quality system requirements.
• Support amendment reviews of quality procedures and MOE.
• Prepare quality metrics and management review reports.

1. Continuous Improvement

• Promote best practices in quality assurance and regulatory compliance.
• Support process improvement initiatives.
• Participate in investigations related to quality escapes, incidents, and reliability issues.
• Assist in quality awareness and compliance training programs.

Qualifications:

Essential

• AME Diploma/Bachelor's Degree in Aeronautical, Aerospace, Mechanical Engineering, or equivalent technical qualification.

Preferred

• DGCA Aircraft Maintenance Engineer (AME) License.
• Lead Auditor or Internal Auditor Certification.
• Quality Management System Certification.

Knowledge Requirements

Strong knowledge of:

• DGCA CAR-145 requirements
• Maintenance Organization Exposition (MOE)
• Aircraft maintenance practices and procedures
• Aviation quality management systems
• Human Factors and Safety Management Systems (SMS)
• Root Cause Analysis methodologies
• Regulatory audit requirements
• Aircraft documentation and technical records management

Experience:

Essential

• Minimum 3-5 years experience in:
• Aircraft Maintenance
• Aviation Quality Assurance
• Continuing Airworthiness
• MRO Operations
• Technical Services

Preferred

• Experience in a DGCA CAR-145 approved Maintenance Organization.
• Experience conducting audits within aviation maintenance environments.
• Exposure to EASA Part-145, FAA, or international quality systems.

Personal & Behavioural Characteristics:

Technical Competencies

• Audit Planning & Execution
• Regulatory Interpretation
• Quality Assurance Systems
• Technical Documentation Review
• Root Cause Analysis
• Compliance Monitoring

Behavioural Competencies

• Integrity and Professional Ethics
• Attention to Detail
• Analytical Thinking
• Effective Communication
• Problem Solving
• Objectivity and Independence
• Team Collaboration

Preferred Candidate Profile

• AME with quality assurance experience in a CAR-145 MRO.
• Strong understanding of aircraft maintenance processes and regulatory compliance.
• Experience interacting with DGCA auditors and regulatory inspections.

Familiarity with digital Quality Management Systems and audit software.