Quality Auditing Associate
Accenture · Hyderabad · onsite · Posted 71d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support
Designation: Quality Auditing Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do
We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework!
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for
- Experience working on BPO and Service delivery
- Excellent communication skills
Roles and Responsibilities:
Qualification Any Graduation
Sourced from naukri
Skills
Customer ServiceCustomer ExperienceCustomer SupportAuditingservice deliverycontact centercateringhandling escalationsSLACommunication SkillsoperationsbpoService OperationsCustomer OperationsQuality Analyst
About Accenture
Accenture
IT Services & Consulting
350k+
employees
1989
37 years old
Dublin
Ireland
About
Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.
Industries
IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting
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