Quality Assurance Support Specialist

Role & responsibilities

• Quality Assurance - Support Specialist supports client implementations at Zelis by combining healthcare industry knowledge, Zelis product expertise, configuration accuracy, and quality control. The position is responsible for configuring and reviewing payer communication documents and member ID cards, ensuring deliverables meet production standards before clients begin User Acceptance Testing (UAT).
  
  Key responsibilities include managing and tracking implementation tasks through Jira, prioritizing work based on client Go-Live dates and revenue impact, collaborating with Implementation teams on process improvements, and maintaining strict attention to detail when setting up client configurations. The role also requires adherence to HIPAA, Compliance, Security, and departmental policies.
  
  The ideal candidate has a BS/BA in a technical field, 13 years of quality control experience, and 3+ years of healthcare industry experience. Knowledge of healthcare claims communications, enrollment materials, document printing processes, web-based applications, and project management tools is important.
  
  In simple terms: This is a healthcare implementation/configuration and quality assurance role focused on accurately setting up client communication products, validating them before UAT, managing implementation work through Jira, and helping ensure successful and timely client go-lives.

Hiring Requirements

Job Details

• Job ProfileJob Profile
• JC4677 - Analyst - Implementation
• Job Families for Job ProfilesJob Families for Job Profiles
• Implementation
• Worker Sub-TypeWorker Sub-Type
• Regular
• Worker TypeWorker Type
• Associate
• Time TypeTime Type
• Full time
• Associate Contract TypeAssociate Contract Type(empty)
• Compensation GradeCompensation Grade
• H-INR
• Primary LocationPrimary Location
• India Hyderabad (Galaxy)
• Primary Job Posting LocationPrimary Job Posting Location
• India Hyderabad
• Additional LocationsAdditional Locations(empty)
• Additional Job Posting LocationsAdditional Job Posting Locations(empty)
• Scheduled Weekly HoursScheduled Weekly Hours40
• Work ShiftWork Shift(empty)
• Recruiting Start DateRecruiting Start Date08/18/2026
• Target Hire DateTarget Hire Date10/30/2026
• Target End DateTarget End Date(empty)

Additional Information

• Union Membership from Job ProfileUnion Membership from Job Profile(empty)
• Allowed Unions from Job ProfileAllowed Unions from Job Profile(empty)

Collective Agreement Details

• Collective AgreementCollective Agreement(empty)
• Job DescriptionJob DescriptionJob Description
  Key Responsibilities
  •
  Apply technology and Zelis product knowledge to assist with addressing client needs.
  •
  Design payer communication documents and ID cards.
  •
  Accurately inspect finished products to meet production standards before client begins User Acceptance Testing.
  •
  Utilize Jira for creating & monitoring tasks and keeping team members informed of progress of assigned tasks.
  •
  Maintain strong attention to detail to accurately setup client configurations.
  •
  Collaborate with Implementation Team on internal enhancements for efficiencies and cost saving opportunities.
  •
  Prioritize assigned tasks based on Go Live Date and revenue, with assistance from
  Manager of Implementation.
  •
  Follows established HIPAA, Compliance & Security policies, department policies, procedures, work instructions and safety and environmental guidelines.
  Required Qualifications
  •
  BS or BA degree in Computer Science, Engineering, or other technical degree.
  •
  1-3 years’ experience in a quality control environment.
  •
  3+ years’ experience working in the Healthcare Industry.
  •
  Knowledge of healthcare claims communication process, as well as printing aspects of claims communications documents or enrollment materials.
  •
  Ability to understand and utilize web-based applications for project management and client business to business applications.
  As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We’re Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience
  and more affordable, transparent care for all. We partner with more than 700 payers,
  including the top
  -
  5 national health plans, BCBS insurers, regional health plans, TPAs
  and self
  -
  insured employers, over 4 million providers, and 100 million members,
  enabli
  ng the healthcare industry to pay for care, with care. Zelis brings adaptive
  technology, a deeply ingrained service culture, and a comprehensive navigation
  through adjudication and payment platform to manage the complete payment
  process.
• Shift timing - Night Shift
• Quality Support role