Quality Assurance Specialist

Quality Assurance Agentic AI Chat (Sierra)

I need a candidate with AI Testing specifically Sierra Agentic AI Chatbot Testing experience.This is non-negotiable. Do not send any resume who is not having this Tech Stack experience.

• ? Deliver quality assurance across Sierra (agentic AI chatbot) and the Service Cloud chat channel
• Focus areas:
• Functional, regression, and integration testing across chat workflows
• End-to-end testing of AI agent conversational flows
• AI/chatbot-specific testing, including:
• Hallucination detection and validation
• Response accuracy and intent matching
• Edge case and adversarial input testing
• Conversation flow integrity and fallback behavior
• Test automation development and maintenance
• Improve test coverage and reduce manual testing effort over time
• Ensure production readiness and QE sign-off for every release