Quality Assurance Senior Analyst

Skill required: Quality Checks - Operational Audit Compliance
Designation: Quality Assurance Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.You will also be responsible for closing the fault and complaints within SLA s.Quality control is a process by which entities review the quality of all factors involved in productionAudit and manage effective implementation and delivery of functional processes within operations to mitigate risk.e.g.Policies; Anticorruption, BCM, InfoSec, P104, Records Management and Contractor controls.Establish processes to audit validate current control effectiveness and drive improvements wherever required.
What are we looking for Primary skill - Operational Audit Compliance - P3 Quality Assurance (QA)Quality AuditingQuality ManagementAdaptable and flexibleAgility for quick learningWritten and verbal communicationCollaboration and interpersonal skillsAbility to work well in a teamMicrosoft ExcelMicrosoft PowerPoint
Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems.Your day to day interactions are with peers within Accenture.You are likely to have some interaction with clients and or Accenture management.You will be given minimal instruction on daily work tasks and a moderate level of instruction on new assignments.Decisions that are made by you impact your own work and may impact the work of others.In this role you would be an individual contributor and or oversee a small work effort and or team.Please note that this role may require you to work in rotational shifts


Qualification
Any Graduation