Quality Assurance Senior Analyst

Skill required: Quality Checks - Operational Audit & Compliance

Designation: Quality Assurance Senior Analyst

Qualifications:Any Graduation

Years of Experience:5-7 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Manage a team of Call Quality QAs

What are we looking for

• Unique Knowledge & Skill Requirement Complete knowledge of product/processesData Analysis- Basic Graphical Representation of Data (Bar Graph, Pie Chart, Run Chart,Pareto,etc) Ability to use recording Application Should have basic understanding of Quality related tools and OEThorough understanding of Client requirements and targets specific to Transaction Monitoring Client interaction would be an added advantage Management of performance(specific to Transaction Monitoring) – daily, weekly and monthly Strong communication skills-written & oral People motivation and retention skills Ability to formally evaluate performance of Quality Associates.Strong internet and computer literacy skills, technical knowledge will be an added advantage Roles and Responsibilities:
• Knowledge of client's quality scoring systemCompetent in all minimum skill required by Quality AssociatesKnowledge of quality related reportingInterfacing with client / VMTWeekly/daily interactions with internal/extrenal stake holdersAbility to use monitoring tools