Quality Assurance, Monitoring & Testing Senior Manager

The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Wealth Control Testing Utility (“CTU”) Team is a first line of defense (“1LOD”) team responsible for the assessment of controls designed by and owned by Citi’s Wealth Front Line Units (“FLUs”) – i.e., the Citi Wealth business.

This individual contributor role reports to a Wealth Control Assessment Team Leader and is an execution-oriented individual contributor position accountable for end-to-end control assessment; which includes control design assessment (“CDA”), design of operational effectiveness assessment tools for monitoring (“OEM”) and testing (“OET”), monitoring/testing design assessment (“MDA” and “TDA”), and execution of monitoring/testing tools (“OEM” and “OET”) to assess the effectiveness of controls designed to address Business-defined risks.

A Wealth Control Assessment Leader is a subject matter expert on overall controls monitoring and testing who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, particularly colleagues in other areas and occasional external customers. Accountable for significant controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy.

Responsibilities: Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights. Carries key responsibility for Control Design Assessment (“CDA”) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (“CRC”). Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and associated setups in the CMT system. Develops control testing procedures in the Confluence system and is responsible for obtaining necessary signoffs from covered businesses and functions. Performs a uniquely significant role in training the Central Execution Team (“CET”) overseas on all designed control testing tools and established control testing procedures. Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns to the Business through the CMT Feedback Loop tool. Support reporting on quality control outcomes and control effectiveness outcomes to top management and relevant stakeholders. Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing. Supports team members on topics ranging from control testing design to performance management and control testing platforms basics. Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing. Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy. Helps review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner. Stays up to date with the latest quality assurance testing tools and strategies. Ensures that risk and control responsibilities and accountabilities are routines are embedded and executed within Central Testing Utility. Leads Control & Monitoring Design Assessment (CMDA) meetings and provides subject matter expertise to the Central Testing Execution Team in drafting OEM and OET procedures and provides final approval on OEM and OET procedures. Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Support other relevant work efforts of the department where needed and as directed by their manager.

Qualifications:

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Strong knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Understanding of Citi's Policies, Standards, and Procedures. Strong analytical skills to evaluate complex risk and control activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Ability to work effectively on teams that cross different geographies and time zones. Investment securities and/or insurance licenses not required but preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).

Travel Requirement: Less than 10%.

Education: Bachelor’s/University degree, Master’s degree preferred.

Primary Locations: Pune, India

Job Family Group: Controls Governance & Oversight

Job Family: Quality Assurance, Monitoring & Testing

Time Type: Full time

Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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