Quality Assurance Lead

Lead Quality & Process Excellence

Role Purpose Drive quality, process excellence, and productivity improvement initiatives across fulfillment centers by partnering with Operations to enhance customer experience, improve operational efficiency, reduce losses, and ensure process compliance.

Key Responsibilities

• Productivity improvement Lead initiatives through process optimization, work measurement, and automation to maximize efficiency.
• Operational metrics monitoring Track and improve KPIs such as Productivity, Inventory DPPM, Damage, Inventory not found, Wrong picking, and Process Compliance.
• Root cause analysis Conduct RCA and drive CAPA for quality defects and productivity gaps.
• Continuous improvement projects Identify opportunities and lead Kaizen/Lean initiatives to eliminate waste and improve efficiency.
• Best practice implementation Design, standardize, and implement operational best practices across sites.
• Data analysis & dashboards Analyze operational data, prepare dashboards, and provide actionable insights.
• Cross-team collaboration Partner with Operations and Central teams to deliver sustainable process improvements.
• Audit governance Drive audit governance, SOP adherence, and ensure inventory accuracy.
• Mentorship Mentor site teams on quality standards, process excellence tools, and continuous improvement.
• Automation initiatives Lead cross-functional projects and automation initiatives to improve operational performance.