Quality Assurance Engineer

Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Network, we combine deep expertise in AWS, artificial intelligence, and Anthropic’s Claude platform to help customers modernize their technology, build intelligent products, and move AI from experimentation into production.

Our capabilities span generative and agentic AI, cloud migration and modernization, cloud-native application development, data and analytics, DevOps, managed services, security and compliance, and customer experience transformation. At Caylent, our people always come first.

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

We are seeking a talented Quality Assurance Engineer to join our growing Quality Assurance team. The right candidate is someone who is detail-oriented, has strong analytical skills, and is passionate about ensuring quality in complex systems. Your mission will be to validate multi-channel customer interactions across IVR, chat, and email platforms, working with cutting-edge AWS technologies and contributing to implementations for enterprise clients. Your work will directly impact the customer experience for millions of users, ensuring our solutions meet the highest standards of quality and reliability. 

  Your Assignment

Execute comprehensive test plans for IVR systems, including call flow validation, DTMF input testing, and speech recognition accuracy

Perform end-to-end testing of chat implementations across web, mobile, and messaging platforms

Validate email routing, auto-response systems, and template rendering across different email clients

Conduct functional testing of Amazon Connect contact flows, queues, and routing strategies

Test integration points between contact center platforms and CRM systems, knowledge bases, and third-party applications

Develop detailed test cases, test scripts, and maintain test data sets for various customer interaction scenarios

Document test results, defects, and issues in tracking systems with clear reproduction steps

Conduct load testing for IVR systems and chat platforms during peak volumes

Perform usability testing to ensure intuitive customer experiences

Test failover scenarios, disaster recovery procedures, and system behavior under edge cases

  Your Qualifications

3-5 years of experience in software testing or quality assurance

Strong understanding of testing methodologies and QA best practices

Demonstrated experience testing multi-channel contact center systems (IVR, chat, email)

Strong analytical and problem-solving skills with excellent attention to detail

Ability to identify edge cases and complex test scenarios

Excellent written and verbal communication skills

Ability to work independently and collaboratively as part of a team

Adaptability to changing project requirements and technical stacks

  Preferred Qualifications

Experience with Amazon Connect or other AWS contact center services

Familiarity with test automation frameworks and tools

Experience with performance and load testing tools

Knowledge of VOIP, IVR systems, and contact center technologies

Bachelor's degree in Computer Science, Information Technology, or related field

AWS Certified Cloud Practitioner or equivalent certification

Experience working in a consulting or professional services environment

Benefits

100% remote work

Medical Insurance for you and eligible dependents

Generous holidays and flexible PTO

Competitive phantom equity

Paid for exams and certifications

Peer bonus awards

State of the art laptop and tools

Equipment & Office Stipend

Individual professional development plan

Annual stipend for Learning and Development

Work with an amazing worldwide team and in an incredible corporate culture

NOTE: We’re unable to provide visa sponsorship now or at any time in the future.

At Caylent, we are committed to fair, transparent, and inclusive hiring practices. As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate qualifications with job requirements. These tools are designed to support — not replace — human decision-making. Final hiring decisions are always made by our trained recruitment professionals. If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner. If you have any questions, please contact talent@caylent.com 

Caylent is a place where everyone belongs . We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at Caylent.  

We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.