BENGALURU · FULLTIME
Quality Assurance Associate
Alorica
Bengaluru · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
- Communicate via inbound telephone calls with customers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Understand all programs, systems, and procedures necessary to perform the job effectively
- Generate fees and up-sell wherever possible
- Represent highest standards of the brand
- High School Diploma or Equivalent experience
- 1-2 years customer service experience - telephone experience
- Ability to remain highly motivated in a service environment
- Analytical thinker and problem solver
- PC proficiency
- Attention to detail and quality-oriented
- Highly energetic with motivation to assist Customers and other team members
- Active listening skills
- Multi-task oriented
- Excellent listening and interpersonal skills
- Confident and positive attitude
- Adaptive to change
- Excellent oral and written communication skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
Section · Company
About Alorica
Alorica
BPO
1.3k+
employees
1999
27 years old
Irvine, California
United States Of America
₹4.7L PA avg
Avg at Alorica
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