Quality Assurance Associate III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Expands skills within an analytical or operational process.
• Maintains appropriate licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Establishes the appropriate approach for new assignments.
• Works with a limited degree of supervision.

Functional Knowledge

• Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

• Helps teams to integrate and work together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.
• Uses discretion to modify work practices and processes to achieve results or improve efficiency.

Leadership

• May provide informal guidance to junior team members.

Problem Solving

• Ability to problem solve, self-guided.
• Evaluates issues and solutions to provide the best outcome for clients and end-users.

Interpersonal Skills

• Clearly and effectively exchanges information and ideas.

Responsibility Statements

• Creates a quality checklist to determine potential defects.
• Reviews transactions and selects samples for auditing.
• Performs risk assessments related to performance monitoring and ficial operations.
• Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
• Validates audit findings with operations personnel to concur with root cause analysis (RCA).
• Performs other duties as assigned.
• Complies with all policies and standards.