Quality Assurance Analyst

Role & responsibilities

• Analyzing, assessing and auditing the existing processes of Student Life Cycle Management ie., Admission, Registration, Delivery, Evaluation etc
• Creating plans for testing the same and sharing the results with the leadership
• Reviewing the results and ensuring they meet the BITS Pilani benchmarks
• Developing and tracking test metrics
• Helping to maintain the quality of WILP offerings
• Working closely with the faculty, operations team, students and WILP Collaborative Organizations to source the necessary data for the analysis and quality improvement
• Creating and maintaining documentation and tutorials
• Implementing new processes and creating new tools for testing
• Maintaining relevant data and dashboards on the quality metrics
• Preparing MIS on the quality metrics and presenting to leadership
• Developing a academic quality manual
• Developing level-2, level-3 documents
• Ensuring compliance and adequacy of processes
• Developing a comprehensive assessment plan
• Conducting audits as per plan and close the NCRs
• Train Internal Quality Auditors
• Create quality assurance metrics and monitor them on an ongoing basis

Qualification and Personal Profile

• Post Graduation with Quality Assurance related specialization
• Min 5 years of relevant Experience

Other Skill and Ability Requirements

• Quality Inspection, Auditing, Report preparation, Accreditation process, Quality Assurance of education process, experience in ISO/ NAAC/ ABET accreditation of educational institutions and programs.
• Active listening, clear communication, attention to details, critical thinking and objective reasoning.

Work Location

Hyderabad, Pune, Bangalore, Chennai, Mumbai & Delhi