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    Job · 17710761

    Accenture logo

    Quality Assurance Analyst

    Accenture · Pune · onsite · Posted 37d ago

    Undisclosed3–5 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role


    Skill required: Quality Checks - Operational Audit & Compliance

    Designation: Quality Assurance Analyst

    Qualifications:Any Graduation

    Years of Experience:3 to 5 years

    What would you do
  1. You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Quality control is a process by which entities review the quality of all factors involved in production The Operational Audit & Compliance team focuses on auditing and managing effective implementation and delivery of functional processes within operations to mitigate risks. The role may require for you to have a good understanding of anti corruption, BCM and infosec policies, records management and contractor controls. The team is responsible for establishing processes to validate the effectiveness and drive improvements wherever required.

    What are we looking for
  2. Quality Management
  3. Quality Assurance (QA)
  4. Internal Audit Quality Assurance
  5. Adaptable and flexible
  6. Agility for quick learning
  7. Workforce Management (WFM)

    Roles and Responsibilities:
  9. In this role you are required to do analysis and solving of lower-complexity problems
  10. Your day to day interaction is with peers within Accenture before updating supervisors
  11. In this role you may have limited exposure with clients and/or Accenture management
  12. You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  13. The decisions you make impact your own work and may impact the work of others
  14. You will be an individual contributor as a part of a team, with a focused scope of work
  15. Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation

    16. Sourced from naukri

    Skills

    QACustomer SupportAuditingWorkforce Managementoperational audithandling escalationsInternal AuditSLAcontractorQuality AssuranceQuality ControlCyber Securityoperationscompliancequality management

    About Accenture

    Accenture logo

    Accenture

    IT Services & Consulting

    350k+

    employees

    1989

    37 years old

    Dublin

    Ireland

    About

    Accenture plc is an Irish-American, professional services company based in Dublin, specializing in information technology services and consulting.

    Industries

    IT Services & ConsultingAnalytics & KPOSoftware ProductManagement Consulting

    Employee ratings

    73,428 reviews

    3.7/ 5

    Culture

    3.7

    Career growth

    2.8

    Work-life

    3.6

    Employees rate it well for

    Work Life Balance8779Work Culture7586Salary7496Learning5602Senior Management4852

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