Quality Assurance Administrator
Wells Fargo · Bengaluru · onsite · Posted 66d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
About this role: Wells Fargo is seeking a...
Responsibilities - Monitor and evaluate the quality of inbound or outbound customer calls
- Document quality issues and performance measures for management review
- Oversee a group of service monitors
- Provide information and assists in the feedback and formal education process of other staff
- Work closely with both internal and external customers to meet their service needs
- Act as a subject matter expertise
- Provide information and assist in the feedback and education to staff
- 1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Understanding of Mortgage & Bankruptcy process
- Hands on experience on Quality check process
Sourced from naukri
Skills
Financial CrimesRisk IdentificationOutboundSubject MatterMortgageQuality AssuranceRegulatory CompliancecomplianceinboundCustomer Relationshipsquality check
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
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8,681 reviews
3.6/ 5
Culture
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Work-life
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