Quality Associate Intern
Filo · Gurugram · onsite · Posted 33d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role Overview
The Quality Associate is responsible for monitoring and improving the overall quality of online tutoring sessions. In this role, you will review session recordings, identify delivery issues, provide actionable feedback to tutors, and address their day-to-day queries to ensure students receive an engaging and effective learning experience.
Key Responsibilities
Audit Tutoring Sessions: Review live and recorded sessions to check explanation clarity, step-by-step teaching, camera usage, and student engagement.
Identify Gaps: Pinpoint sessions with poor student ratings, long periods of silence, technical disconnects, or unusually short durations.
Provide Actionable Feedback: Reach out to tutors needing improvement, explain specific mistakes, and provide practical solutions to help them improve their teaching.
Handle Tutor Queries: Act as a reliable point of contact for tutors to clarify audit findings, address quality questions, and explain platform standards.
Track Daily Activity: Maintain clean records in monitoring sheets to track completed audits, flagged issues, and follow-ups across assigned regions.
Support Regular Reporting: Help compile regular quality summaries across active project locations to keep the team aligned on general performance trends.
Key Requirements
Education: Bachelor's degree in any field.
Experience: 0 to 2 years of experience in quality auditing, tutoring, academic operations, or customer support. Freshers with strong communication skills are welcome.
Communication: Clear, polite, and constructive spoken and written communication to coach tutors effectively without friction.
Basic Tools: Familiarity with Google Sheets for logging notes and updating checklists.
Core Skills: Attentive listening, fair judgment, and problem-solving ability.
The Quality Associate is responsible for monitoring and improving the overall quality of online tutoring sessions. In this role, you will review session recordings, identify delivery issues, provide actionable feedback to tutors, and address their day-to-day queries to ensure students receive an engaging and effective learning experience.
Key Responsibilities
Audit Tutoring Sessions: Review live and recorded sessions to check explanation clarity, step-by-step teaching, camera usage, and student engagement.
Identify Gaps: Pinpoint sessions with poor student ratings, long periods of silence, technical disconnects, or unusually short durations.
Provide Actionable Feedback: Reach out to tutors needing improvement, explain specific mistakes, and provide practical solutions to help them improve their teaching.
Handle Tutor Queries: Act as a reliable point of contact for tutors to clarify audit findings, address quality questions, and explain platform standards.
Track Daily Activity: Maintain clean records in monitoring sheets to track completed audits, flagged issues, and follow-ups across assigned regions.
Support Regular Reporting: Help compile regular quality summaries across active project locations to keep the team aligned on general performance trends.
Key Requirements
Education: Bachelor's degree in any field.
Experience: 0 to 2 years of experience in quality auditing, tutoring, academic operations, or customer support. Freshers with strong communication skills are welcome.
Communication: Clear, polite, and constructive spoken and written communication to coach tutors effectively without friction.
Basic Tools: Familiarity with Google Sheets for logging notes and updating checklists.
Core Skills: Attentive listening, fair judgment, and problem-solving ability.
Sourced from foundit
Skills
Customer SupportAcademic OperationstutoringQuality AuditingGoogle Sheets
About Filo
Filo
Internet
677
employees
2020
6 years old
Gurgaon,Haryana
India
₹6.3L PA avg
Avg at Filo
About
For over ten years, Filo Technologies Pvt Ltd has accumulated a lot of experience, knowledge and skills that helps the teams collaborate and design solutions that deploy the best practices, highest standards and utilize the latest and greatest technologies. From large enterprise organizations to small startups, Filo Technologies Pvt Ltd has designed solutions for any project size, any complexity and in many industries.
Industries
Internet
Employee ratings
10 reviews
3.4/ 5
Culture
3.3
Career growth
3.0
Work-life
3.2
Employees rate it well for
Company Culture34Work-Life Balance34
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