Quality Analyst

JD: Quality Audit Specialist - Digital Menu

Key Responsibilities:

1. Menu Final Quality Control (QC): Perform stringent, on processed restaurant menus to ensure they are customer-ready and conversion-optimized on the Swiggy app..
2. Catalog Data Integrity & Sanity:
• Verify the correct application of the Swiggy-specific Category Taxonomy (e.g., correct placement of dishes into Main Course, Starters, Desserts, Beverages, Combos, etc.).
• Validate Cuisine tags and ensure menu items are accurately tagged with dietary flags (Veg/Non-Veg) and item customization options (add-ons, variants).
• Execute Menu Sanity Checks to confirm: logical pricing, correct item availability, no duplicate/irrelevant content, and adherence to promotional guidelines.
3. Dish Expertise & Description Review:
• Leverage strong domain knowledge of various Cuisines, popular Dishes, and their authentic descriptions (e.g., distinguishing between different biryanis, gravies, or regional specialties).
• Audit dish descriptions for clarity, grammatical accuracy, adherence to Swiggy content style guides.
4. Operational Performance Monitoring:
• Utilize internal dashboards and reporting mechanisms to track and analyze key quality metrics.
• Document and raise critical errors/process gaps using CRM or Swiggy's internal ticketing systems, providing actionable feedback to upstream content/data entry teams.
5. Process Improvement: Participate actively in refining QC checklists, training materials, and catalog guidelines to proactively address recurring quality issues and elevate the overall partner experience.

Qualifications and Skills

• Education: Completion of an Undergraduate (UG) degree is mandatory.
• Prior catalog, content moderation, or QC experience in a fast-paced e-commerce or food-tech/food delivery environment is an added advantage.
• Domain Expertise:
• Exceptional, demonstrated knowledge of cuisine types, regional dishes, ingredients, and preparation styles common in the Indian food landscape.
• Innately strong understanding of catalog structure and category taxonomy.
• Proven ability to conduct meticulous Menu sanity checks to ensure a flawless customer browsing experience.
• Technical & Analytical Skills:
• Hands-on experience in working with business intelligence dashboards to interpret quality metrics and audit performance.
• Proficient in using CRM or ticketing systems for logging and tracking issues.
• Excellent attention to detail, with strong analytical and problem-solving abilities.