Quality Analyst
Concentrix Corporation · Noida · onsite · Posted today
₹2.0L - ₹6.0L PA2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- High performance delivery on all quality parameters.
- Audit chats & calls on Product/process, Communication and soft skills parameters.
- Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
- Data analysis and creation of designated reports/presentations.
- Participate in calibrations to ensure consistent scoring & feedback delivery approach.
- Communicate to heighten awareness and focus on importance of positive customer experience.
- Make recommendations and drive improvement.
- Reduce the learning curve and help enhance the product/process knowledge of new team members.
- Ensure that internal policies, procedures, and compliance regulations are being followed
- Customer/client Interactions.
- Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
- Prepare TNA , publish and execute for 100% closure.
Sourced from naukri
Skills
Call AuditGood Comm SkillsQuality Assurance
About Concentrix Corporation
Concentrix Corporation
BPO
80k+
employees
1983
43 years old
Gurgaon/Gurugram, Haryana
India
₹3.8L PA avg
Avg at Concentrix Corporation
₹2L – ₹6L PA
This role
About
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future.
Industries
BPOBPO/KPONon-ProfitRecruitmentSoftware Product
Employee ratings
10 reviews
3.6/ 5
Culture
2.3
Career growth
2.0
Work-life
2.3
Employees rate it well for
Job Security39Company Culture36
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