JAIPUR · FULLTIME
Quality Analyst
TP
Jaipur · onsite · Posted 1d ago
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₹2.0L - ₹4.5L PA1–6 yrsfulltimeJaipur
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Section · 01
About this role
Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Perform root cause analysis on calls using tools like Fishbone, Pareto Analysis, and Six Sigma Quality.
- Monitor calls for quality assurance purposes.
- Identify areas of improvement through QC Tools such as Call Calibration and Voice Analysis.
- Collaborate with team members to resolve issues related to call quality.
Desired Candidate Profile
- Strong understanding of QC Tools and techniques (e.g., 7QC, Call Audit).
- Excellent communication skills with ability to work effectively in a team environment.
- 1-6 years of experience in a similar role (BPO/Call Centre).
- Ability to analyze data from various sources (calls) to identify trends and patterns.
LOCATION-JAIPUR
INTERESTED CANDIDATES REACH ME ON THIS MAIL ID [email removed]
Sourced from naukri
Section · 02
Skills
Call AuditCall MonitoringCall QualityQC ToolsCall CalibrationQuality Tools7QcQuality AnalysisRoot Cause AnalysisFishbone7Qc ToolsvoicebpoQuality AnalystPareto AnalysisSix Sigma Quality