Quality Analyst

Interested Candidates can directly come for the F2F Interview at the given address-

Unit-508-510,5th floor,welldone techpark

Sector-48,Gurgaon

Roles and Responsibilities

Quality Monitoring & Audit:

• Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures.

• Identify process gaps and performance issues, document and report findings.

• Develop quality scorecards, audit reports, and performance dashboards.
• Collaborate with operations to implement corrective actions and continuous improvement initiatives.

Training & Development:

• Design and deliver internal training programs for new and existing agents.
• Conduct refresher trainings based on audit findings and new policy/process changes.
• Maintain up-to-date training materials, SOPs, and knowledge bases.
• Support onboarding and certification of new hires.

If you have any other queries you may connect with the HR at - [phone removed]