Quality Analyst
Ishaan Global · Bengaluru · onsite · Posted 22d ago
₹3.2L - ₹3.8L PA1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Monitor calls/chats, conduct quality audits, identify gaps, perform RCA & ACPT, provide feedback, prepare MIS reports, track KPIs/SLAs, conduct calibrations, ensure SOP compliance, and support process improvement.
Sourced from naukri
Skills
Call AuditCall MonitoringCall QualityCall CalibrationHindiEnglishDSATAcpt AnalysisRCAFeedback