Quality Analyst
FirstMeridian Business Services · Gurugram · onsite · Posted 26d ago
About a minute. You'll make an account on the way through.
About this role
Eligibility Criteria:
* Minimum 12 years of experience as a Quality Analyst.
* BPO experience is mandatory.
* Experience in Voice/Customer Support process preferred.
* Strong knowledge of QA tools, audit parameters, and quality frameworks.
* Excellent communication and analytical skills.
* Candidates from PAN India with BPO QA experience can apply.
Roles & Responsibilities:
* Monitor and evaluate customer interactions as per quality standards.
* Conduct call/chat audits and provide constructive feedback.
* Identify performance gaps and recommend improvement plans.
* Prepare quality reports and maintain audit trackers.
* Collaborate with Operations and Training teams to improve performance.
* Ensure compliance with process guidelines and quality metrics.
* Participate in calibration sessions and quality reviews.
If Interested Please Contact:
Supriya: [phone removed]
Prabhleen: [phone removed]
Sourced from naukri
Skills
About FirstMeridian Business Services
FirstMeridian Business Services
Recruitment
130
employees
2018
8 years old
Bengaluru, Karnataka
India
₹5.3L PA avg
Avg at FirstMeridian Business Services
₹3.5L – ₹4.3L PA
This role
About
With presence in 25+ locations pan India, It is one of the leading manpower provider with 45,000+ associates across service lines of Sales Force, Merchandising, Audit, Retail Marketing Solutions delivered on along with CRM and Mobile application platforms. We provide the best-in-industry HR environment to attract and retain talent. An array of blue-chip clientele, comprising more than 40 Multinationals companies and is also substantiated by demonstrated expertise across multiple sectors. Our growing client roster continues to give us the opportunity to learn from our collaborators every day. We look at every new project as a chance to grow, to challenge ourselves, to give our clients more than they ask for, and to push the boundaries of whats possible.
Industries
Employee ratings
10 reviews
Culture
3.6
Career growth
3.3
Work-life
4.1
Employees rate it well for
Find them on