Quality Analyst
Taskus · Mumbai · onsite · Posted 27d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
- You will meet and exceed client mandated KPI's (Key Performance Indicators)
- You must also ensure consistent performance based on a continuous improvement model
- What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential
- You must also participate in all Internal and External mandated trainings and/or seminars
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures
- Also, you must maintain knowledge of the functional area and company policies and procedures
- You will also provide feedback to management concerning possible problems or areas of improvement
- You will also perform other duties as assigned by management
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionIssue ResolutionTechnical Supporthttpsgamingstreaming mediahealthtechdigital servicesHRFintechcloudSalesbpocomplianceMedianon voiceQuality Analyst
About TaskUs
Taskus
BPO
12.2k+
employees
2008
18 years old
New Braunfels, Texas
United States (USA)
About
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
Industries
BPOTelecom
Employee ratings
2,420 reviews
3.0/ 5
Culture
3.1
Career growth
2.5
Work-life
3.0
Employees rate it well for
Senior Management282Work Culture226Salary218Job Security172Work Environment152
Find them on