MOHALI · FULLTIME
Quality Analyst
TP
Mohali · onsite · Posted 28d ago
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Undisclosed2–6 yrsfulltimeMohali
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Section · 01
About this role
Roles and Responsibility
- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify areas for improvement and implement changes.
- Analyze data and trends to identify patterns and opportunities for growth.
- Provide training and coaching to team members on quality procedures and best practices.
- Monitor and report on key performance indicators to senior management.
Job Requirements
- Proven experience in quality analysis and assurance, preferably in a BPO or IT-enabled services environment.
- Strong knowledge of CRM systems and processes.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to analyze complex data sets and identify trends and insights.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Experience working in an international setting, with knowledge of cultural nuances and sensitivities.
Sourced from naukri
Section · 02
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionprovidingTalent AcquisitionChatTalent managementEmployee Engagementclient relationshipRecruitment