Quality Analyst

Roles & Responsibility:

Handle inbound customer calls as Level 1 (L1) support. • Resolve customer queries and raise complaint numbers if required. • Verify customer records and escalate unresolved issues when needed. • Act as Level 2 (L2) Support, overseeing operational aspects including day-to-day operations, training, and performance management as per defined Service Level Agreements (SLAs).
• Identify gaps in processes, knowledge, or technical areas to ensure smooth and efficient functioning of operations.
• Guide and mentor agents to improve performance and maintain service quality.
• Act as a point of escalation for unresolved queries from Level 1 support.

If interested, kindly share your resume on the below mentioned what's app number or mail Id

Regards,

Geeta Shinde

whats app - [phone removed]

Email Id- [email removed]