Quality Analyst

Role and Key Responsibilities:

Ensure quality data is in an analyzable format

Produce regular business reporting and trending quality issue insights

Strong written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with data

Required to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements

Conduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflows

Should have solid understanding of workflow, tools used for providing services

Have experience working as an Agent in same/similar workflows.

Preferably have previous experience in QA roles.

Excellent time management skills and the ability to prioritize work accordingly

Experience with Google Sheets, Docs and Slides

Ability to adapt to a fast-paced environment and changing criteria/workflows

Ability to effectively interact and collaborate across functions and levels

Educational Qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'