Quality Analyst
Taskus · Mumbai · onsite · Posted 30d ago
₹3.0L - ₹5.0L PA1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
- You will meet and exceed client mandated KPI's (Key Performance Indicators)
- You must also ensure consistent performance based on a continuous improvement model
- What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential
- You must also participate in all Internal and External mandated trainings and/or seminars
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures
- Also, you must maintain knowledge of the functional area and company policies and procedures
- You will also provide feedback to management concerning possible problems or areas of improvement
- You will also perform other duties as assigned by management
Sourced from naukri
Skills
QC Tools7QcQuality AnalystPareto Analysis
About TaskUs
Taskus
BPO
12.2k+
employees
2008
18 years old
New Braunfels, Texas
United States (USA)
₹3L – ₹5L PA
This role
About
We exist to empower people to deliver Ridiculously Good innovation to the world’s best companies.
Industries
BPOTelecom
Employee ratings
2,420 reviews
3.0/ 5
Culture
3.1
Career growth
2.5
Work-life
3.0
Employees rate it well for
Senior Management282Work Culture226Salary218Job Security172Work Environment152
Find them on