Quality Analyst

Designation - Quality Analyst

Location - Rabale

Language - Tamil and Telugu mandatory.

1. Audit and Feedback as per requirement
2. Internal & External Call listening Session with effectiveness
3. Regular monitoring of day to day activities and identifying deviations and outliers
4. Provide feedback to the team members on the basis of performance
5. Ensure team members are informed on product updates for the process and ensure the same in cascaded among agents in every team
6. Participate and coordinate calibration activity
7. Daily Briefing on process updates and audit finding of Day-1
8. Perform process level analysis
9. Initiate process level initiatives to achieve the process KPIs
10. Preparing Quality Reports, Dashboards, and Review Presentations
i) Minimum 1 year of experience with Digitide
ii) No Warning letter on performance / behavioural issues in last 6 months
iii) NBFC & Sales Experience would be an added advantage

Interested candidates kindly share resume on [email removed] and mobile no. [phone removed]