HYDERABAD · FULLTIME
Quality Analyst
TP
Hyderabad · onsite · Posted 35d ago
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Undisclosed0–5 yrsfulltimeHyderabad
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Section · 01
About this role
Job Summary
We are looking for a highly skilled and experienced Customer Support Executive to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.
Responsibilities - Handle customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance targets and quality standards.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using CRM software and other relevant tools.
- Ability to adapt to changing situations and priorities.
- Strong attention to detail and organizational skills.
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Section · 02
Skills
Customer Experienceemployee satisfactionOmni ChannelQuality Analyst