Quality Analyst

Role: Quality Analyst

Designation: Sr Quality Evaluator

Location: Gurgaon

Years of Experience: 2 Years and above

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

 Role and Key Responsibilities:

•  Ensure quality data is in an analysable format
• Produce regular business reporting and trending quality issue insights
• Strong written and verbal communication skills; comfortable providing constructive feedback and telling a meaningful story with data
• Required to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements
• Conduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflows
• Should have solid understanding of workflow, tools used for providing services
• Have experience working as an Agent in same/similar workflows.
• Preferably have previous experience in QA roles.
• Excellent time management skills and the ability to prioritize work accordingly
• Experience with Google Sheets, Docs and Slides
• Ability to adapt to a fast-paced environment and changing criteria/workflows
• Ability to effectively interact and collaborate across functions and levels

 Educational Qualification: Graduation

 Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'