MUMBAI · FULLTIME
Quality Analyst
TP Systems
Mumbai · onsite · Posted 43d ago
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Section · 01
About this role
Designation: Quality Analyst
Location: Ghansoli
Working Days: 5 days a week | 2 rotational week-offs
Shift: Rotational Shifts
CTC: up to 4.20 LPA
Mandatory Requirement: Tamil language fluency
Key Responsibilities:
- Quality monitoring and mining to be done based on the audit target aligned
- Monitor, highlight and coach/mentor agents to achieve process improvement
- Perform weekly dip checks/ call listening activities to improve overall process performance
- Create reports for team's performance and update stakeholders
- Present quality-related inputs to clients whenever required
- Active participation in internal and external calibrations and maintain variance below permissible limit
Requirements:
- Graduation in any field is mandatory
- Excellent communication, both written and verbal in English and Tamil languages
- Minimum 1-2 years of experience as a QA on-paper
- Good knowledge of MS Office
Interested candidates may contact directly or share your resumes to:
Email: [HIDDEN TEXT]
Contact: [phone removed]
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Section · 02