Quality Analyst
Fatakpay Digital · Mumbai · onsite · Posted 49d ago
Not disclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Monitor and evaluate inbound and outbound customer calls to ensure adherence to company standards and compliance guidelines.
- Identify gaps in call handling, process adherence, and customer service delivery to improve overall quality.
- Provide structured and constructive feedback to agents to enhance performance and service levels.
- Generate detailed quality reports and insights to support operational improvements.
- Work closely with team leaders and quality teams to implement corrective actions and quality-enhancement initiatives.
- Support continuous improvement efforts by analyzing trends and recommending process optimizations.
- Ensure customer experience is consistently improved through data-backed quality assessments.
Sourced from foundit
Skills
Attention To DetailProblem Solvinganalytical thinkingPerformance monitoringProcess EvaluationCompliance Assessment
About Fatakpay Digital
Fatakpay Digital
Financial Services
Mumbai
US
₹9.2L PA avg
Avg at Fatakpay Digital
About
FatakPay Digital Private Ltd is a digital-only lending platform that provides virtual credit cards. The solution offers a 100% digital and paperless way to transact with a 'scan now, pay later' facility and easy repayment options. The company emphasizes teamwork, design, creativity, and technology to build top-notch Financial Tech products.
Founded by a team of four IIT-B and Erasmus University alumni with over 70 years of combined experience in Tech and Finance, FatakPay aims to provide quick and convenient access to credit during financial emergencies. The platform guarantees a transparent transaction experience without interest fees or hidden charges.
Industries
CreditFinTechMobile AppsPayments
Employee ratings
10 reviews
3.2/ 5
Culture
2.8
Career growth
2.8
Work-life
2.9
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