Quality Analyst
TP · Mumbai · onsite · Posted 49d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Overview:
The Quality Analyst is responsible for monitoring, evaluating, and improving process quality to ensure compliance with defined standards and service level agreements (SLAs).
Key Responsibilities:- Monitor calls, transactions, or processes for quality compliance
- Conduct quality audits and evaluations
- Provide feedback and coaching to operations teams
- Identify quality gaps and recommend corrective actions
- Prepare quality reports, dashboards, and MIS
- Support process improvement initiatives
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencequality auditsQuality AnalystMIS