Quality Analyst

Job Overview:

We are seeking a detail-oriented quality analyst to support our business development team in ensuring the highest level of performance, communication standards, and client engagement. This role will play a crucial part in enhancing team effectiveness, monitoring lead engagement quality, and identifying areas for continuous improvement in our business development practices.

Key Responsibilities:

• Monitor and evaluate BD team interactions (calls, emails, proposals) to ensure adherence to sales processes, communication standards, and overall client experience.

• Audit discovery calls, presentations, and follow-ups to assess alignment with business goals and customer needs.

• Review and assess proposal responses and RFP documentation for quality, customization, and value proposition.

• Collaborate with BD team members to enhance outreach strategies, pipeline management, and client nurturing efforts.

• Identify training needs and conduct feedback sessions to improve performance metrics and communication effectiveness.

• Track KPIs and conversion metrics to analyze trends, spot gaps, and implement corrective measures.

• Provide inputs on sales strategy refinement and help maintain best practices across outreach, negotiation, and closing activities.

• Maintain documentation of quality standards, audit outcomes, and improvement initiatives.

• Support in ensuring that CRM and lead tracking systems are accurately updated and maintained.

Knowledge, Skills & Abilities:

• Minimum 1 year of experience in inside sales or business development for the US/UK market with revenue-based responsibilities.

• Strong understanding of sales pipelines and lead management across short/mid/long-term goals. • Excellent written and verbal communication skills with the ability to assess and enhance BD team interactions.

• Skilled in client discovery and proposal review with a strategic, empathetic mindset.

• Exceptional proficiency in the Microsoft Suite (Word, PowerPoint, Excel, Outlook).

• Proven ability to work independently and as part of a collaborative, target-driven team.

• High attention to detail and a commitment to continuous quality improvement

. • Understanding of B2B industry trends, market dynamics, and customer drivers.