Quality Analyst
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills.
Roles and Responsibility - Conduct thorough quality analysis to ensure high standards of service delivery.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and concerns.
- Analyze data and trends to identify opportunities for process improvements.
- Provide training and coaching to team members on quality procedures and best practices.
- Monitor and report on quality metrics to senior management.
- Strong knowledge of quality analysis principles and methodologies.
- Excellent communication and interpersonal skills are required for effective collaboration with stakeholders.
- Ability to analyze complex data and identify trends and patterns.
- Strong problem-solving skills to resolve customer complaints and concerns.
- Experience with quality management tools and software is preferred.
- Ability to work in a fast-paced environment and meet deadlines.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Additional Info The company offers a dynamic and supportive work environment, with opportunities for growth and development.
Sourced from naukri
Skills
Customer Experience ManagementCustomer ExperienceQuality AnalysisQuality Proceduresemployee satisfactionservice deliveryCustomer ComplaintsQuality Controlquality managementQuality AnalystCommunication And Interpersonal Skills