Quality Analyst
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Looking for a skilled Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in quality analysis and assurance, with excellent analytical and problem-solving skills.
Roles and Responsibility - Conduct thorough quality audits to ensure compliance with industry standards.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and trends to identify areas for improvement and optimize quality metrics.
- Develop and maintain comprehensive reports on quality performance.
- Ensure all quality procedures are up-to-date and implemented effectively.
- Bachelor's degree in any discipline.
- Proven experience in quality analysis and assurance.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Experience with quality management tools and software.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Be one of our people!
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer ExperienceQuality Analysiscustomer satisfactionQuality Proceduresemployee satisfactionOmni ChannelauditsQuality Controlcompliancequality managementQuality Analyst