Quality Analyst
TP · Mohali · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in quality analysis, preferably in an international setting.
Roles and Responsibility - Conduct thorough quality checks on products or services to ensure they meet the required standards.
- Identify areas for improvement and implement changes to enhance overall quality.
- Collaborate with cross-functional teams to resolve quality-related issues.
- Develop and maintain quality control processes and procedures.
- Analyze data to identify trends and patterns in quality performance.
- Provide training and coaching to team members on quality procedures.
- Strong understanding of quality principles and methodologies.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Effective communication and interpersonal skills.
- Experience with quality management tools and software.
- Strong attention to detail and ability to multitask.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer ExperienceQuality AnalysisQuality Proceduresemployee satisfactionOmni ChannelQuality Controlquality managementQuality AnalystCommunication And Interpersonal Skills