MUMBAI · FULLTIME
Quality Analyst
TP
Mumbai · onsite · Posted 56d ago
Sourced from
Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify patterns and areas for improvement.
- Develop reports and metrics to measure quality performance.
- Participate in quality audits and assessments to ensure compliance with industry standards.
Job Requirements
- Minimum 2 years of experience in quality analysis or a related field.
- Strong knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.
Sourced from naukri
Section · 02
Skills
Customer ServiceCall QualityCustomer ExperienceQuality Analysisquality management softwareauditsQuality Controlcompliancequality managementQuality AnalystCommunication And Interpersonal Skills