Quality Analyst
TP · Mumbai · onsite · Posted 56d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify patterns and areas for improvement.
- Develop reports and metrics to measure quality performance.
- Participate in quality audits and assessments to ensure compliance with industry standards.
Job Requirements
- Minimum 2 years of experience in quality analysis or a related field.
- Strong knowledge of quality control processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong analytical and problem-solving skills.
- Experience with quality management software and tools.
Sourced from naukri
Skills
Customer ServiceCall QualityCustomer ExperienceQuality Analysisquality management softwareauditsQuality Controlcompliancequality managementQuality AnalystCommunication And Interpersonal Skills