Quality Analyst
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Conduct thorough quality audits to ensure compliance with industry standards and company policies.
- Develop and implement effective quality control processes to enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and resolve quality issues.
- Analyze data and trends to identify areas for improvement and optimize quality metrics.
- Provide training and coaching to team members on quality procedures and best practices.
- Ensure all quality-related activities align with the company's overall business objectives.
Job Requirements
- Proven experience in quality analysis and assurance, preferably in a BPO or call center environment.
- Strong understanding of quality management principles and methodologies.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and reporting skills, with attention to detail and accuracy.
- Experience with quality management tools and software, such as Call Audit and Feedback systems.
Sourced from naukri
Skills
Call AuditCustomer ExperienceQuality Analysiscustomer satisfactionQuality ProceduresauditsCall CenterQuality Controlbpocompliancequality managementQuality Analyst