BENGALURU · FULLTIME
Quality Analyst
HGS Healthcare
Bengaluru · onsite · Posted 58d ago
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₹6.0L - ₹7.0L PA4–6 yrsfulltimeBengaluru
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Section · 01
About this role
Roles and Responsibilities
- Conduct quality analysis using tools like 7 QC Tools, 5 Why, NPS, FCR, CSA, Inbound, International Voice Process.
- Identify areas of improvement through root cause analysis (RCA) and implement corrective actions.
- Collaborate with teams to resolve customer complaints and improve overall customer satisfaction.
- Develop and maintain quality standards for call center operations.
- Provide training to team members on quality assurance processes.
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Section · 02
Skills
7Qc Tools5 WhycsaFCRInternational Voice ProcessNet Promoter Scoreinbound
Section · Company
About Sagility
HGS Healthcare
BPO
18.3k+
employees
2022
4 years old
Bangalore / Bengaluru, Karnataka
India
₹3.3L PA avg
Avg at Sagility
₹6L – ₹7L PA
This role
About
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members
Industries
BPO
Employee ratings
10 reviews
3.9/ 5
Culture
2.4
Career growth
2.6
Work-life
2.7
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