Quality Analyst

Sparta Telecom is looking for a Quality Analyst to monitor and improve the quality of our telecom sales process. The role involves evaluating sales calls, ensuring process and compliance adherence, identifying performance gaps, and providing actionable feedback to improve sales quality and customer experience.

Key Responsibilities:

• Monitor and evaluate sales calls.
• Identify critical errors and process gaps.
• Provide feedback and coaching to agents.
• Conduct quality audits and maintain quality scores.
• Prepare quality reports and track performance trends.
• Coordinate with Sales and Operations teams for quality improvement.