{"@context":"https://schema.org","@type":"JobPosting","title":"Quality Analyst Team Lead","description":"

Roles and Responsibilities :

Lead a team of Quality Analysts to ensure high-quality customer interactions through international chat processes.
Conduct regular performance reviews, provide feedback, and coach team members to improve their skills and productivity.
Develop and implement effective training programs to enhance the knowledge and skills of the team in BPO/Call Centre environment.
Collaborate with other departments to resolve complex issues related to customer complaints, escalations, or service disruptions.

Job Requirements :

4-8 years of experience in a similar role as Team Leader or Quality Analyst in an International Chat Process/BPO/Call Centre setting.
Strong understanding of international chat process operations, including quality assurance principles and best practices.
Excellent leadership skills with ability to motivate teams towards achieving targets while maintaining high levels of accuracy and efficiency.

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