Quality Analyst – Sales Process

Job Title: Quality Analyst – Sales Process

Location: Gurgaon Sector 46

Experience: 2–6 Years

Employment Type: Full-Time

Job Overview We are seeking an experienced Quality Analyst to monitor, evaluate, and enhance the quality of sales interactions. The ideal candidate should have 2–6 years of experience in sales quality, call auditing, and process improvement, with a strong focus on maintaining service standards and driving team performance.

Key Responsibilities

• Monitor and audit sales calls, chats, and customer interactions.
• Evaluate sales representatives based on quality parameters and compliance standards.
• Provide detailed feedback and coaching to improve sales performance.
• Identify recurring issues, process gaps, and training requirements.
• Prepare daily, weekly, and monthly quality reports and scorecards.
• Analyze quality trends and recommend corrective action plans.
• Ensure adherence to company policies, SOPs, and sales processes.
• Work closely with Team Leaders, Trainers, and Management to improve overall team productivity.
• Conduct calibration sessions and maintain quality documentation.
• Track KPIs and support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree in any discipline.
• 2–6 years of experience as a Quality Analyst in Sales, BPO, Customer Service, or Telecalling processes.
• Strong understanding of quality monitoring frameworks and audit processes.
• Excellent communication, analytical, and reporting skills.
• Proficiency in MS Excel, Google Sheets, and reporting tools.
• Ability to provide constructive feedback and conduct coaching sessions.

Preferred Skills

• Experience in healthcare, clinic, or service-based sales environments.
• Knowledge of CRM systems and call monitoring tools.
• Strong attention to detail and problem-solving abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.

Salary 5 LPA to 8 LPA (Negotiable based on experience and interview performance)

Interested Candidates Share your updated resume with the HR Team. On Mail: khushi.recruiter@qhtclinic.com

Position: Quality Analyst – Sales Process

Experience Required: 2–6 Years

Location: Gurgaon Sector 46

Joining: Immediate Preferred Skills: adherence,bpo,sales,auditing,reporting,sales process,skills