{"@context":"https://schema.org","@type":"JobPosting","title":"Quality Analyst& RCA","description":"

Role Objective

We are looking for analytical and detail-oriented professionals to join our E-commerce BPO division. In this role, you will act as a critical layer in reviewing machine-generated outputs and evaluating complex human-to-AI conversations. Your goal is to ensure all outputs align with standard operating procedures (SOPs) while identifying underlying patterns or flaws.

Key Responsibilities

AI Output Audit: Review and evaluate AI-generated content and conversations for accuracy, tone, and adherence to specific client SOPs.
Pattern Recognition: Proactively identify recurring errors, biases, or \"hallucinations\" in the AI output and document these trends.
Root Cause Analysis (RCA): Perform deep-dive analysis on quality failures to understand why the output deviated from the SOP and provide actionable feedback for model tuning.
Reporting: Maintain detailed logs of audits and contribute to weekly quality calibration sessions.

","datePosted":"2026-06-24T00:00:00.000Z","validThrough":"2026-08-23T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4297411"},"url":"https://myjobb.ai/jobs/quality-analyst-rca/4297411","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Lumina Datamatics","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/1207056.gif","sameAs":"http://www.luminadatamatics.com"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"Maharashtra","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":250000,"maxValue":500000,"unitText":"YEAR"}}}