MUMBAI · FULLTIME
Quality Analyst ( QA ) - Voice Process
BDS Services
Mumbai · onsite · Posted 13d ago
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Undisclosed1–2 yrsfulltimeMumbai
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Section · 01
About this role
- Responsible for monitoring and evaluating customer interactions handled by voice process executives to ensure adherence to quality standards, policies, and communication guidelines
- Conducts call audits, identifies performance gaps, provides constructive feedback, prepares quality reports, and supports corrective and improvement initiatives
- Works closely with operations and training teams to improve call quality, compliance, customer experience, and overall process performance
Key Skills:
- Call monitoring
- Quality auditing
- Strong communication
- Analytical skills
- MS Excel
- Feedback coaching
- Attention to detail
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Call MonitoringQAAuditinganalytical thinkingexcelvoice processQuality Analyst
Section · Company
About BDS Services
BDS Services
Analytics & KPO
25
employees
Monroeville
headquarters
₹2.4L PA avg
Avg at BDS Services
About
Founded in 2009, BDS Services Pvt. Ltd. has since grown from a small startup to one of the renowned database industry. We specialize in database management services and have globally established ourselves as a trusted organization. Our head office is located in Mumbai and we have branches in the UK and Netherlands.
Industries
Analytics & KPO
Employee ratings
10 reviews
3.2/ 5
Culture
3.0
Career growth
2.8
Work-life
3.0
Employees rate it well for
Skill Development32Overall Company32
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